Shipping policy
Elowyn’s Moon Shipping & Delivery Policy
Last Updated: July 2026
Shipping Locations
We currently deliver to addresses within the United Kingdom only.
Unfortunately, we are unable to ship internationally at this time.
Dispatch Times
We dispatch orders Monday to Friday, excluding Bank Holidays.
Orders placed before 1:00 pm (UK time) are usually dispatched on the same working day. Orders placed after 1:00 pm, on weekends or Bank Holidays will be dispatched on the next working day.
Whilst we aim to dispatch orders promptly, dispatch times are estimates and may occasionally vary during busy periods or due to circumstances beyond our control.
Delivery Options
We currently offer the following delivery services:
UK Standard Tracked
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£3.95
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Estimated delivery: 2–3 working days
UK Express Tracked
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£4.95
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Estimated delivery: 1–2 working days
UK Next Working Day Tracked
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£6.95
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Available for orders placed before 1:00 pm Monday to Thursday.
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Orders placed after 1:00 pm Thursday, on Friday, weekends or Bank Holidays will be dispatched on the next working day.
Delivery services are provided by Royal Mail or another reputable courier chosen by Elowyn’s Moon.
Delivery Delays
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
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Severe weather
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Postal strikes
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Customs or government action
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Carrier delays
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Events beyond our reasonable control
We will always do our best to help you track your order and resolve any delivery issues.
Incorrect Delivery Details
Customers are responsible for ensuring that delivery information is accurate before completing an order.
We cannot accept responsibility for parcels delayed, lost or delivered to an incorrect address due to inaccurate information provided at checkout.
Lost Parcels
If your parcel has not arrived within the expected delivery time frame, please contact us as soon as possible.
We will investigate with the delivery provider and keep you informed throughout the process.
Where a parcel is confirmed as lost, we will arrange a replacement or refund where appropriate.
Damaged Deliveries
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Where possible, please include photographs of:
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The outer packaging
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The damaged product
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Any internal packaging
This helps us investigate with the courier and resolve your claim quickly.
Contact Us
For delivery enquiries, please contact:
or
Elowyn’s Moon
15 Salisbury Road
Baldock
Hertfordshire